Brightgreen Product Warranty
Brightgreen products are covered by the consumer guarantees under the Australian Consumer Law. For detailed information about Brightgreen warranties, please reference the Brightgreen Product Warranty document that was provided with your purchase. Information about your consumer rights can be found at http://www.accc.gov.au.
Brightgreen Returns Policy
Things don't always go as expected, and sometimes goods may have to be returned - a product may be defective, you have received the wrong item etc.
General Brightgreen Returns Policy
Brightgreen is happy to exchange a product or provide you with a credit on your Brightgreen account, providing the product is returned to us in its original condition, undamaged and unopened, including the outer packaging. The customer will pay all freight charges. This policy is in addition to your statutory rights under the Trade Practices Act. If a product is wrongly described or different from a sample shown, you may choose between a store credit or refund. Brightgreen will pay all freight charges. Defective Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered. Brightgreen will pay all freight charges. All return requests must be lodged within 30 days of delivery unless defective. Any return requests lodged after 30 days will be accepted at Brightgreen’s discretion and will incur a 20% restocking fee. Any return requests lodged after 90 days will be accepted at Brightgreen’s discretion and will incur a 50% restocking fee.
How to request a return
1. To return an item you MUST first obtain a Return Authorisation from a Brightgreen Customer Service Representative. You will need to contact us via e-mail at firstname.lastname@example.org. We will evaluate your return request, and (if appropriate) issue you with a Return Authorisation Number (RA). We will also provide you address details of where to send your return.
2. Please ensure that your RA number is clearly displayed on the return packaging. Send your item to the return address we will provide. All items returned COD without prior arrangement will incur a freight charge (this will be deducted from the exchange value). Also, please pack goods appropriately - goods packaged without due care may render the return agreement null and void.
3. As soon as the return has been received, a replacement product will be shipped, or a credit/refund issued as the case demands.
• The return must be received by Brightgreen within a reasonable time after the RA number has been issued.
• Replacement product will only be shipped after the item in question has been received by Brightgreen.
• All returns must have an RA number.
• Any item that is returned to Brightgreen without an RA number will be returned to sender.
• Brightgreen recommends that high value goods be returned via registered post.
• If you feel that your return falls outside of our policy, then you will need to contact us first at email@example.com to confirm if your return can be accepted.
This policy has been drafted having regard to Brightgreen's obligations under the Privacy Act 1988. This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.
1.1 Brightgreen will only collect Personal Information where the information is necessary for Brightgreen to perform one or more of its functions or activities. In this context, collect means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.
1.2 Brightgreen will not collect Sensitive Information from individuals except with consent and only where it is necessary for Brightgreen to collect such information for an activity or function.
1.3 Brightgreen collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies. Brightgreen also collects and uses Personal Information for secondary purposes including: 1. billing and account management 2. business planning and product development and 3. to provide individuals with information about promotions, as well as the products and services of Brightgreen affiliated companies and other organisations. 4. to enhance the online shopping experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.
1.4 Brightgreen will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.2.
2.1 Brightgreen will obtain an individual's consent for use of non-sensitive Personal Information for Secondary Purposes at the time of collection,unless the use is a related Secondary Purpose which would be within the relevant individual's Reasonable Expectations.
2.2 Brightgreen Uses Personal Information primarily for the purposes listed in 1.3 above.
2.3 If Brightgreen relies on the Direct Marketing exception to Direct Market to individuals it will ensure that: 1. the individual is clearly notified of their right to Opt Out from further Direct Marketing 2. there is only one Use of the information before the Opt Out right is given and this Use applies across all Brightgreen Related Bodies Corporate(if the information is shared between those Related Bodies Corporate) 3. the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out and 4. if the individual Opts Out of all Direct Marketing the Opt Out will be respected by Brightgreen and all its Related Bodies Corporate.
2.4 Brightgreen will not use Sensitive Information for Direct Marketing.
2.5 Brightgreen may use Personal Information to avoid an imminent threat to a person's life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.
2.6 Brightgreen will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3.1 Brightgreen may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual's consent for Disclosures made under the credit reporting requirements of the Privacy Act.
3.2 Brightgreen may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.
3.3 Brightgreen may Disclose Personal Information to unrelated third parties to enable outsourcing of functions (such as billing, customer relations management and order fulfillment), where that is Disclosure or Use for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual's Reasonable Expectations.
3.4 Brightgreen will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
3.5 Brightgreen may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
3.6 Brightgreen may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety.
3.7 If a Disclosure is not for a Primary Purpose is not for a related Secondary Purpose or upfront consent has not been obtained, Brightgreen will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.
3.8 Brightgreen does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, Brightgreen will take steps to ensure (by contract) that the use of its customer list by third parties does not exceed the scope of the consent.
4. Information Quality
4.1 Brightgreen will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
4.2 Brightgreen will take steps to destroy or de-identify Personal Information after as short a time as possible and after a maximum of seven years from the date of the last customer interaction, unless the law requires otherwise.
5. Information Security
5.1 Brightgreen requires employees and contractors to perform their duties in a manner that is consistent with Brightgreen's legal responsibilities in relation to privacy.
5.2 Brightgreen will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Brightgreen who have a genuine need to know as well as right to know.
5.3 Brightgreen will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.
6. Access and Correction
6.1 Brightgreen will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.
6.2 Brightgreen will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.
6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Brightgreen Customer Service, as per the details on the website.
6.4 Brightgreen can charge a fee for processing an access request but will generally not do so unless the request is complex or is resource intensive.
7.1 Brightgreen Customer Service representatives will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy, should do so by contacting Brightgreen Customer Service, as per the details on the Brightgreen website.
8. Anonymous Transactions
8.1 Brightgreen will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. Brightgreen may however request visitors to provide Personal Information voluntarily to Brightgreen (for example, as part of a competition or questionnaire).
9. Transferring Personal Information Overseas
9.1 Brightgreen will take reasonable steps to limit the amount of Personal Information it sends to unrelated organisations overseas.
9.2 If Personal Information must be sent by Brightgreen overseas for sound business reasons, Brightgreen will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the National Privacy Principles, preferably as part of the services contract.
Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of Brightgreen or a Related Body Corporate or those of an independent third party organisation. Disclosure generally means the release of information outside Brightgreen, including under a contract to carry out an outsourced function.
Health Information means:
1. information or an opinion about:
1. the health or a disability (at any time) of an individual or
2. an individual's expressed wishes about the future provision of health services to him or her or
3. a health service provided or to be provided to an individual that is also personal informati on or
2. other personal information collected to provide or in providing a health service or
3. other personal information about an individual collected in connection with the donation or intended donation by the individual of his or her body parts or body substances. Opt Out means an individual's expressed request not to receive further Direct Marketing.
Personal Information means:
information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.
Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.
Reasonable Expectation means a reasonable individual's expectation that their personal information might be Used or Disclosed for the particular purpose. Related Body Corporate means that where a body corporate is:
• a holding company of another body corporate
• a subsidiary of another body corporate or
• a subsidiary of a holding company of another body corporate, the first mentioned body corporate and the other body corporate are deemed to be related to each other.
Sensitive Information means:
1. information or an opinion about an individual's:
2. racial or ethnic origin or
3. political opinions or
4. membership of a political association or
5. religious beliefs or affiliations or
6. philosophical beliefs or
7. membership of a professional or trade association or
8. membership of a trade union or
9. sexual preferences or practices or
10. criminal record that is also personal information or
11. Health Information about an individual.